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  • Changes to the agenda

    Occasionally speakers and content may change before the event date due to policy updates or speaker unavailability. We will always try to keep this to a minimum.

  • How do I access the presentations post event?

    Available presentations will be uploaded to the website and a link will be sent out within a couple of days of the event end. Please note that not all presentations maybe available as some speakers request that their presentations aren’t shared. Recordings of the presentations will also be available to watch on-demand where speaker permission has been given.

  • Cancellation policy

    Cancellations must be received in writing by replying to the booking confirmation email a minimum of 30 days before the date of the conference and will be subject to a £99+VAT administration fee. Cancellations received after this time or not put in writing will be subject to the full delegate fee, which will also be charged in the event of non-attendance. Substitutions may be made at any time by replying to the booking confirmation email.

  • Where is the event held?

    This year’s even will be held virtually, via Swapcard, which integrates with Zoom. If you have trouble accessing Zoom, or you know that your organisation has blocked the use of this platform, please get in touch with the team here to see if we can help make other arrangements.

  • Is this conference open to the private sector?

    Delegate places are available to both public and private sector delegates, with a very small allocation of tickets also available for industry suppliers and service providers. If you are a service provider looking to sponsor the virtual summit, speak to a member of the team here for more information.

  • How do I register?

    You can book your places via this website, here, or by calling a member of the team on 0203 770 6557.

  • How do I pay for my ticket?

    When you complete the booking form you will be given a choice between two payment options – either offline (by invoice) or by credit/debit card. If you operate a PO system, you can either provide this at point of booking or within seven days of the booking date.

  • What’s included in the price?

    The price includes access to all content sessions over the two days, online via our networking and content platform: Swapcard; session recordings so you can listen on-demand to all presentations; live Q&A with our speakers; and access to all presentations post event, where permission has been granted by our speakers to share their slides.

  • Add us to your safe senders’ list

    To make sure you receive our emails with speaker content and important event updates please add us to your safe senders’ list. Instructions can be found here